At Ortigia Living, we want you to shop with confidence. Please review our return and refund terms below.
Order Modifications & Cancellations
- You can modify your order information (such as color, size, shipping address, phone number) or cancel the order within 24 hours.
- Once your order has been shipped, we are unable to make changes or cancellations.
- If you insist on canceling the order, a 30%-50% fee will be deducted from your refund to cover storage, order preparation, and shipping costs.
Returns
You may request a return within 14 days of receiving your item.
To be eligible for a return, items must be unused, in original condition, and returned with original packaging and all accessories.
Please note that return shipping costs are the responsibility of the customer, and original shipping fees are non-refundable.
Non-Returnable Items
The right to return does not apply to:
• Customized or made-to-order products
• Accessories
• Bulk orders (3 or more of the same item)
Important Notes
Colors may vary slightly due to screen settings, and dimensions may vary slightly due to manual measurement.
Please inspect your items within 7 days of delivery and contact us if there are any issues.
How to Start a Return
• Email us at [email protected] with your order number and reason for return
• We will respond within 24–48 hours
• Once approved, you will receive return instructions
• Ship the item back and provide tracking details
Please do not return items without contacting us first, as unauthorized returns may not be accepted.
Return Address
The return address will be provided after your request is approved. Please do not send items back without confirmation.
Restocking Fees
Depending on the condition of the returned item and the timing of the return, a restocking fee may be applied. This fee is calculated based on the item price:
• Up to 20% for unused items returned due to change of mind
• Up to 50% for items returned damaged or incomplete
• Up to 80% for returns requested after the return window
• Up to 100% for items returned in non-resalable condition after the return window
Refunds
Once your return is received and inspected, we will process your refund. Refunds will be issued to your original payment method.
Refund times:
• PayPal: 1–2 business days
• Credit Card: 3–5 business days
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 7 days of delivery.
We will offer a replacement or solution at no additional cost. If you prefer a return instead of a replacement, it may be treated as a standard return.
Refused Deliveries
If you refuse delivery of a shipped order, handling and shipping costs may be deducted from your refund.
Need Help?
If you have any questions, feel free to contact us at [email protected]. We’re here to help.